I Called About a Security System, But God Had Other Plans
This morning, I called ADT just to talk about getting a home security system. Simple enough.
At first, I had that rushed attitude we all get when we’re calling customer service, ready to get it done, set the appointment, and move on with my day. I wasn’t really in the mood for small talk. But after a few minutes, I got transferred to another representative named Kayla, and something about that moment let me know she was exactly who I was meant to talk to today.
It felt different, and I’m so glad I didn’t rush through it. I’m even glad I got transferred to her and not somebody else.
What started as a routine call turned into an hour-long conversation. Any other time, I probably would’ve complained about being on the phone that long with customer service, but the truth is, about 35 minutes of that call was just us connecting and kiking about motherhood. We laughed about how boys can be little sour patch kids at the toddler stage — sweet one minute and a whole handful the next — and how it’s such a blessing nonetheless.
She told me about her 5-year-old starting kindergarten this year, the mix of excitement and emotions that come with that milestone. I shared a little about my son and what life looks like right now in the thick of toddlerhood. Somewhere in between our stories, I mentioned The Mama’s Bag.
By the end of the call, Kayla had subscribed to my newsletter. She’s not even in Texas, but that’s the beauty of it, connection has no borders.
And before we hung up, she shared a gospel song with me. The song was about God’s protection, which felt so fitting and ironic considering the call was originally about home security. It was one of those quiet, divine winks that remind you there’s more happening beneath the surface.
We’re living in times where things can feel uncertain and scary, but moments like today remind me that we can lean into each other. We can still find comfort and connection, even in unexpected places.
And here’s what really hit me after I hung up:
So often as creatives, we worry about whether people will understand or support what we’re building. Sometimes we even hold this odd idea that other people will spread the word for us, that somehow, others will tell our story before we do.
But the truth is, you have to open your mouth about your own creation. You have to speak on what’s important to you, because no one can tell your story the way you can. And you can’t let those juicy, organic opportunities pass you by without saying something.
Today was an example of that. A simple, real conversation that reminded me that every interaction matters. Every time you share what you’re passionate about, it plants a seed, and connection grows from there.
And there’s something else I keep thinking about. Something magical happens when you’re being exactly who you are, at all times. I could tell that Kayla was being exactly who she is. Something about authenticity transcends any medium, even through a customer service call. That’s the kind of beauty we don’t always get anymore. So many of our interactions are digital and behind screens, but even though we couldn’t see each other, that real-time connection felt so refreshing.
What I’m doing with The Mama’s Bag is bigger than me. I’m on assignment to build community for moms, one honest conversation at a time.
Sometimes, purpose doesn’t show up with a grand announcement. It shows up while you’re calling to set up a security system, chatting with a stranger who ends up feeling like a friend.
I hung up smiling, reminded that I’m on the right track, doing exactly what I’m supposed to be doing.
It was so lovely connecting with you, Kayla. Thank you for sharing your light, your song, and for joining the community!